Return and Refund Policy

All products are uniquely made to order at Cathartics. Therefore, we do not support returns or exchanges if you ordered the wrong size/colour, or provided incorrect shipping details. You are responsible for entering the correct information( see  https://cathartics.co.uk/pages/size-chat for size chart).

However, there are a few circumstances where you can ask for a refund. How we handle your refund request is determined by your order status.

If your order has yet to be sent to production, we will issue a full refund immediately.

After your order is shipped out, we do not accept refunds unless you receive a defective or wrong item.

In case of a defective or wrong item, please contact our customer service within 30 days of delivery and provide your order ID number as well as clear pictures/videos of the issue to our official email address help@cathartics.co.uk. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.

Before production, you may directly cancel an order on the Order Details page. Once production begins, you can ask for a refund by clicking on “Contact us” on the Order Details page.